trifinlogotrifinmoney
topmenugradNewsOverviewProductsServicesPartnersCareersContacttopmenuend2


whatsnew
Apr 2011
Mitsui-Sumitomo Insurance writing personal and commercial risks in every province and territory of Canada goes live with the latest version of GIMS.
3rd qtr 2010
Red River Mutual Insurance company writing 60M GWP agreed to implement new version of GIMS covering Property, Farm and Commercial in Western Canada.
Sep 15, 2010
Tritech moves to new address in Brampton.
July 20, 2010
Tritech completes Ontario Auto Reform upgrades to its P&C Insurance Company system “GIMS”.
June 2010
Tritech is pleased to announce self-insured insurer writing all lines including Auto, Home and Commercial across Canada has gone live with GIMS.
1st qtr 2010
A large Carribbean writer covering all lines including Auto, Property and Commercial has agreed to implement GIMS.
4th qtr 2009
Tritech signs an agreement to implement GIMS across Canada for a self-insured insurer.
December 1, 2008
CAA (Ontario) Insurance has successfully gone live with Tritech’s GIMS Enterprise solution.
June 1 – 4, 2008
Tritech will attend the Insurance Accounting & Systems Association Annual Conference in Seattle, June 1 – 4, 2008. Booth #: 753
May 25-28, 2008
Tritech will attend the Insurance Brokers Association of Alberta Annual Convention in Calgary, May 25-28, 2008. Booth #: 27
February 27, 2008
Tritech is a Gold Sponsor at the Insurance & Technology Conference in Toronto, on Februrary 27th.

Customer Support Representatives

Careers > TSS

JOB DESCRIPTION

Canadian Software Vendor providing Insurance Software Solutions across North America is seeking to fill the position of Technical Support Specialist. Successful candidates must have a minimum of five years in a technical role supporting P & C Insurance software systems. Knowledge of P & C Insurance with an emphasis on Personal lines is a mandatory requirement. Proficiency using Microsoft Windows and Microsoft Office products is also required. Working knowledge of Oracle and MS SQL Server relational databases is considered an asset.

Working within the Client Services team the Technical Support Specialist will assist with the installation, training and ongoing support of P & C Insurance software for clients in Canada, the USA and Caribbean. The successful candidates must be technically savvy and be able to quickly develop in-depth knowledge of our insurance software products. Our offices are located near Hwy 427 and Hwy 7 and parking is free. We offer competitive salary, car allowance and medical benefits.

REQUIREMENTS

As a Technical Support Specialist, you will be responsible for managing multiple aspects of specific client matters, from diagnosing technical issues to the implementation of our software and end user training. You will be a key member of our Client Services team and will support multiple products within the Tritech software product family. You will develop positive relationships with our clients by utilizing excellent communication skills and a high degree of professionalism. Excellent analytical and problem solving skills are required coupled with the ability to adapt quickly, manage changing priorities and new situations. The successful candidate will be responsible for assisting clients on all aspects of our software systems and must be able to prioritize and complete work with minimal supervision. You must have excellent communication skills appropriate for providing telephone support to our clients. You maintain a professional demeanor in all of your dealings, and are able to interact confidently and communicate effectively with all levels of staff. In addition the successful candidate must feel comfortable with speaking in front of groups for training sessions and presentations.

Your background should include related work experience with either P & C Insurance companies and/or Insurance Brokers or with a software company specializing in P & C Insurance products. Experience in the role of training end users on insurance software will be considered an asset. Experience with multiple insurance company systems and/or multiple broker management systems will also be considered an asset. A minimum insurance knowledge requirement includes personal lines products. You will be given preference should you possess or be working towards a CIP designation.

SPECIFIC RESPONSIBILITIES

  • Provide support to users across Canada, the U.S. and the Caribbean.
  • Provide technical analysis for defects and enhancement requests.
  • Communicate with end users to clarify reported issues and status.
  • Analyze and resolve software application issues at the configuration level.
  • Maintain and track all issues using ticketing application.
  • Liaison between Clients and Technical/Programming team.
  • Train both clients and staff on insurance software.
  • Create and maintain software documentation.
  • Assist in providing clients with written resolutions and monthly status reports.
  • Create test cases and conduct internal testing of all insurance software.
  • Assist the Development and Technical teams during the implementation process.
  • Act as the Liaison between Client and Development teams.
  • Provide or assist with demonstrations to prospective clients.
  • Travel as required – must possess mandatory travel documents.
  • Other duties as assigned by manager.