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June 1 – 4, 2008
Tritech will attend the Insurance Accounting & Systems Association Annual Conference in Seattle, June 1 – 4, 2008. Booth #: 753
May 25-28, 2008
Tritech will attend the Insurance Brokers Association of Alberta Annual Convention in Calgary, May 25-28, 2008. Booth #: 27
Feb 27, 2008
Tritech is a Gold Sponsor at the Insurance & Technology Conference in Toronto, on Februrary 27th.
Oct 17, 2007
Tritech will be attending the IBAO’s 87th Annual Convention as an exhibitor, October 17-18. Booth #9.  
Sep 30, 2007 Tritech is a Gold Sponsor of the National Insurance Conference of Canada.
May 2007
Tritech Financial Systems will be attending the IASA 2007 Annual Conference, June 3-6, in Minneapolis, MN. Our booth # is 345.
April 20, 2007
Tritech announces the release of Web Reporting Portal
April 19, 2007
Tritech integrates with Industry Third Party Information Suppliers

March 29, 2007
Tritech became Microsoft Gold Certified Partner.

March 28, 2007
Tritech confirms attendance at the AAIS Main Event in Charleston, SC, on April 24, 2007. Robert Symons, President of Tritech will be part of the Vendor Round Table Discussions the morning of the 24th.

February 1, 2007
Tritech is a Bronze Sponsor of the upcoming, 2007 Insurance Technology Conference: “Business Intelligence: The Competitive Necessity”. This conference is being held Monday, March 5, 2007 in Toronto. Tritech will be in attendance at the conference with a booth in the exhibitor / vendor area. Drop by & say hello. For more details on the conference click here.
December 2006
Red River Mutual to implement latest version of GIMS with Oracle 10g database and Web Assistant. Tritech system was selected to provide internal staff, brokers and adjusters with secure access to documents, policy, billing and claims information.
October 3, 2006
Tritech Financial Systems Inc. announces the signing of CAA Insurance Company (Ontario). CAA Insurance Company (Ontario) is currently conducting User Acceptance Testing of Tritech's latest GIMS version. CAA will be using Tritech's new outsourced data centre offering "Virtual Insurance Solution Centre".
Sep 1, 2006
Tritech and Fusepoint partner to provide the High Availability End-to-End Solution for P&C Insurance Companies.

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Customer Support Representatives

Careers > CSR

JOB DESCRIPTION

Software Vendor providing Insurance Software Solutions across North America is seeking Customer Service Representatives. Due to our increasing sales in the US we require several Customer Service Representatives from junior to intermediate levels. We will train, experience with Windows, Word, databases and Insurance knowledge are assets.

CSR's will join implementation teams who will assist with the installation and training of clients in Canada and The USA. Some clients are also in Bermuda and Puerto Rico. Our offices are near 427 and Bloor Street. easy access, free parking, competitive salary, car allowance, medical benefits and bonus sharing.

Are you seeking travel and a challenge in your next career move?

REQUIREMENTS

As Customer Service Representatives, your challenge will be to provide an excellent level of service to a broad range of clients. Excellent analytical and problem solving skills are required coupled with the ability to adapt quickly and handle new situations. The successful candidates will be responsible for assisting clients on all aspects of our software systems. The candidates must have excellent communication skills appropriate for providing telephone support to our clients. In addition the candidates must feel comfortable with speaking in front of groups for training sessions and presentations.

Your background should have a blend of work experience with property & casualty insurance companies or brokers, and completion of at least a CAIB or ideally a CIP designation. Hands on experience with multiple insurance company systems or broker management systems is required. Ideally you've gone through at least one conversion from a legacy system to a new system, or were even involved as a member of a team that was involved in conversion or customization of the newly selected system. A minimum knowledge requirement is an indepth knowledge of personal lines, and ideally, you've also worked in commercial lines. Your responsibilities would most likely have included underwriting, or claims with an insurer, or service account management in personal or commercial lines where a wide variety of experience has been gained on multiple types of endorsements, billing transactions, and renewals with a broker or direct writer / direct response company.

SPECIFIC RESPONSIBILITIES

  • Provide hotline support to users across Canada and US.
  • Record and Track Problems- provide clients with written resolutions and monthly status reports.
  • Analyze and resolve software application issues at database level.
  • Training of software applications to clients/staff.
  • Assist in implementation process with Programming/Technical Team on Client sites.
  • Liaison between Clients and Technical/Programming team.
  • Documentation - creating and updating all related system documentation.